Investing for Results
Blueprint Strategies for Delivering Results
Actions:
Identify top priorities where evidence-based investments can improve results in the short and long term
PolicyConsider building momentum by starting with a handful of high-potential use cases that demonstrate how better use of data can deliver actionable insights that improve outcomes and equity
Policy- For the longer term, consider a more expansive learning agenda that addresses broader, more systemic challenges (e.g. education cost reduction, supporting those who are “high users” of multiple government services) that can utilize innovative problem-solving approaches, such as service matching improvements, rapid-cycle evaluations, behavioral science, design thinking, agile project management, and other cutting-edge public policy approaches
Focus resources and energy on key areas (versus taking an approach that prioritizes all activities at once), and work towards building momentum and systems that will lay the groundwork for future related efforts (as opposed to one-off projects)
PolicyPeople
Actions:
Incorporate cost-benefit analysis into the ongoing evaluation of programs
Policy- Consider providing centralized resources and guidance for cost-benefit efforts (e.g. through a university-supported research center outside of the agencies) to provide more standardized, public, and rapid assessments
- As individual programs or interventions are evaluated, make sure to consider the benefits that are accrued across each agency, and to the public more generally, versus just looking at one agency’s view of savings
Build evidence and outcome requirements into programmatic efforts by using evidence of effectiveness (level of evidence or past performance) as a factor in assessing grantee applicants
Policy- Consider offering more funding for state or local programs that are backed by proven results
- Consider creating a tiered approach that directs more funding to proven programs (versus established programs with no or limited results) while also supporting innovative programs that do not have a track record yet
Adopt performance-based contracting with service providers
Policy- Consider shifting to contracts that tie part of payments to specific, quantitative outcomes that directly benefit customers (results-driven contracting or Pay for Success)
- Increase the use of active contract management (regular communication with service providers based on performance indicators to monitor the progress of implementation) and identify corrective actions to support improvement
Actions:
Identify programs where results could be improved, including those that consistently do not achieve desired policy outcomes or equity goals
Policy- Determine if program outcomes can be improved by using evidence of effectiveness to allocate funds to more effective practices or providers
- If improved results cannot be achieved by using evidence of effectiveness, then consider how to best redirect existing funding to other programs, practices, or service providers that are more likely to achieve the desired outcomes
- Consider a measured, but clear, process that is not automatic, but provides a rubric-based indication if a program is a candidate to have its funding redirected (e.g. 3+ years of missed outcomes by 20% or more, and no clear plan for remediation)
- Assess the potential for agencies and programs (given their mission, scale, and statutory requirements) to successfully redirect funding when outcomes are not achieved; consider other options like a partnership with outside experts to improve performance (or use of active contract management) to drive continuous improvement with service providers and grantees
Create a clear incentive system to promote innovation in program development and overall operational improvement
Policy- Consider allowing departments that shift funds away from non-performing programs to automatically keep a percentage of that original funding to spend on innovative programs, especially those that help community organizations build their evidence base
- Build a focus on innovation into the roles of key leaders, such as the Chief Evaluation Officer or Chief Performance Officer, to allow for a broader and more integrated approach
What Could This Look Like Over Time?
Investing for Results
Wins
By following the actions above and building over time, states should aim to achieve wins along the way to galvanize internal and external support. Here are some sample wins, though there are many other types of achievements that states could use to mark their progress.